Privacy Policy

Effective date: October 13, 2026

This Privacy Policy explains how The Door Replacement Company LLC (“we”, “us”, “our”) collects, uses and protects information when you visit thedoorreplacement.com, request an estimate, call, text or email us, or hire us for a closet door project.

The short version

  • We collect your name, phone number, email address and project details only so we can respond to you, give you an estimate and complete your job.
  • We keep this information in our own business systems.
  • We do not sell, rent or trade your personal information to third parties, and we do not share it with anyone for their own marketing.

Information we collect

Information you give us

  • Contact details: your name, phone number, email address, and city or ZIP code when you fill out a form, call, text or email us.
  • Project details: the information you share about your closets and doors, such as measurements, photos you send us, and your messages.
  • Job details: if you hire us, your service address, the products you order, scheduling details and payment records.

Information collected automatically

Like most websites, our site uses cookies and similar technologies to collect basic technical and usage information, such as your browser and device type, IP address, approximate location, the pages you view, how you scroll and click, and how you arrived at our site (for example, from a search result or an ad). This information is used in aggregate to understand and improve our website and advertising.

How we use your information

  • To respond to your questions and requests for estimates
  • To schedule in-home measurements and installations, and to perform the work
  • To send quotes, confirmations, invoices and warranty information
  • To provide customer service and honor our warranties
  • To keep business, tax and legal records
  • To improve our website and measure how well our advertising works

We do not send marketing text messages or add you to mailing lists without your permission.

How we store and share information

We keep your name, phone number, email address and project information in our own business systems: our website’s form records, our business email and phone, and our job records. Access is limited to our team.

We do not sell your personal information, and we do not share it with third parties for their marketing purposes. We share information only when necessary to serve you or when required:

  • Service providers that help us run our business on our behalf, such as our website hosting and email providers. They may process information only to provide their services to us.
  • Manufacturers and suppliers, but only the order details needed to make and deliver your doors (for example, sizes, styles and a delivery address).
  • Legal reasons: if required by law, to respond to legal process, or to protect our rights, our customers or others.

Analytics and advertising tools

Our website uses the following third-party tools. They collect technical and usage information (not the contents of our forms) through cookies or similar technologies, under their own privacy policies:

Our advertising tags only record that an action happened, such as tapping our phone number or submitting a form. They do not receive the name, phone number, email or message you type into our forms.

You can block or delete cookies in your browser settings, use the opt-out links above, or use private browsing. Some parts of the site may not work as intended if cookies are disabled.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no common standard for these signals, our website does not currently respond to them. You can still use the choices described above to limit cookies and tracking.

How long we keep information

We keep your information for as long as needed to respond to you, complete your project, honor our warranties, and meet tax, licensing and other legal record-keeping requirements. When it is no longer needed, we delete it or keep it in a form that no longer identifies you.

Your choices and rights

You may ask us at any time to:

  • tell you what personal information we have about you,
  • correct information that is inaccurate,
  • delete your information (unless we must keep it for legal, tax or warranty reasons), or
  • stop contacting you.

To make a request, email thedoorrepco@gmail.com or call (949) 394-6355. We may need to verify your identity before acting on a request, and we will respond within 45 days. We will not treat you differently for making a privacy request. California residents may have additional rights under California law, and we will honor those rights as they apply to our business.

Security

We use reasonable measures to protect your information, including a secure (HTTPS) website and limited access to our business systems. No method of transmission or storage is completely secure, but we work to protect your information.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

The Door Replacement Company LLC
2941 S Main St., Unit A, Santa Ana, CA 92707
Phone: (949) 394-6355
Email: thedoorrepco@gmail.com
California Contractor License (CSLB) #1136094

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